Refund Policy

Our Commitment to Fair Refunds

We want you to be satisfied with our AI content creation service. This policy outlines when refunds are available and how to request them.

1. Digital Products Policy

Because our products are digital services that are delivered and consumed immediately, all sales are generally final. However, we offer refunds in specific circumstances outlined below.

2. When Refunds Are Available

Eligible for Refund:

• Duplicate Purchases: Accidental double charges or duplicate subscriptions
• Technical Failures: Service outages that prevent you from using credits for extended periods
• Billing Errors: Incorrect charges or pricing mistakes on our end
• Unauthorized Transactions: Fraudulent charges (as verified by Paddle and your payment provider)
• Service Unavailable: If our platform is down for more than 48 consecutive hours
• Major Feature Failures: Core features don't work as advertised and our support team cannot resolve the issue

Not Eligible for Refund:

• Change of Mind: Simply deciding you no longer want the service
• Subscription Renewals: Forgetting to cancel before the next billing cycle
• Used Credits: After you have successfully generated content using your credits
• Content Quality: Dissatisfaction with AI-generated results (inherent to AI technology)
• Account Violations: Suspension due to violation of our Terms of Service
• Compatibility Issues: Browser or device compatibility problems

3. Refund Request Process

How to Request a Refund:

1. Contact Us Promptly: Submit your request within 7 days of the charge
2. Email Our Support Team: Send details to info@storymorphai.com
3. Provide Required Information:
   • Your account email address
   • Transaction ID or order number
   • Date of purchase
   • Detailed reason for the refund request
   • Screenshots or documentation (if applicable)
4. Allow Processing Time: We'll respond within 2-3 business days

What Happens Next:

• Our support team will review your request
• We may ask for additional information or attempt to resolve technical issues first
• If approved, refunds are processed through Paddle.com
• You'll receive email confirmation when the refund is processed
• Refunds typically appear on your statement within 5-10 business days

4. Subscription Cancellations

How to Cancel:

• Log into your account dashboard
• Go to "Billing" or "Subscription" settings
• Click "Cancel Subscription"
• Follow the prompts to confirm cancellation

5. Partial Refunds

In some cases, we may offer partial refunds for:

• Extended service disruptions affecting only some features
• Pro-rated refunds for mid-cycle plan downgrades
• Unused credits if you experience significant technical issues

6. Processing and Timeline

7. Alternative Resolutions

Before requesting a refund, we encourage you to contact our support team. We may be able to:

• Resolve technical issues preventing you from using the service
• Provide additional credits for service disruptions
• Offer account adjustments or plan changes
• Provide training or assistance with using our features

8. Merchant of Record

9. Contact Information

For refund requests or questions about this policy:

10. Changes to This Policy

We may update this Refund Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our service after changes constitutes acceptance of the updated policy.